If you have ordered an item from the SVN x Ratchet range, please note that these items are dispatched at a separate location and all items are print to order.

We recommend that you allow extra time for your order to arrive and please contact ratch3tclothing@gmail.com for any customer queries relating to these items.

Yes, all of our products have been sourced from UK certified suppliers. 

We support small printing businesses that source their products from suppliers that are registered with International Standard Institutes such as WRAP, Fair Labour and Confidence in Textiles, SEDEX and follow the Ethical Trading Initiative code of conduct.

We are very conscious of ensuring we have minimal waste when it comes to our merchandise and we very rarely dispose of products.

We use Royal Mail as our selected courier for all orders placed through the store. 

UK orders usually arrive within 5-7 working days but can take up to 14 days from order confirmation.  

Online delivery confirmation shows you when your item has been delivered or attempted to be delivered.

At this moment in time, we are unable to offer a tracked service. Information will only be available online at the point Royal Mail try to - or successfully deliver your item.

Order modifications and cancellations must be requested before 5.30 pm on the day of purchase to ensure that your request is received before your order is fulfilled.

If your order has already been fulfilled, we will not be able to make any changes and you may have to wait until the package has been returned to sender in order for us to issue a refund.

Yes we do! Please bear in mind that shipping fees outside of the EU have increased. Shipping charges will be displayed at checkout.

International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation. This isn't a tracked service. 

European VAT

SVN official merchandise store is registered for IOSS. Therefore, your order includes the VAT which we send back to Europe, so there should be no VAT charges due to you when the order arrives with you.

There should be no additional charges relating to your order.

To be eligible for a return, please contact the customer services team by emailing sales@svnldnstore.com within 30 days of receiving your order and include the following -

Name, Order number, Reason for return, Email address used when placing the order

The item must be unused and in the same condition that you received it. It must also be in the original packaging.

A credit will automatically be applied to your credit card or original method of payment, within 5 working days.

You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).

 Returns can take up to 28 days to be processed so please bear this in mind before contacting sales@svnldnstore.com.

Unfortunately, we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).

Please contact sales@svnldnstore.com detailing the issue along with a photo of the item(s) and include your name, order number and email address. We will respond within 48 hours.